Accessibility

This page contains details on our accessibility statement, it also contains information on our onsite accessibility tools, these can help how you view our website.

Accessibility statement

Accessibility statement for Bassetlaw HomeFinder

This accessibility statement applies to [website URL].

This website is run by Bassetlaw District Council. 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Email accessability@bassetlaw.gov.uk
  • Call 01909 533 533 and ask to speak to Customer Services.
  • Write to us at Bassetlaw District Council, Queen’s Buildings, Potter Street, Worksop, S80 2AH

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact by emailing accessability@bassetlaw.gov.uk or calling 01909 533 533 and ask to speak to the Digital Communications Officer.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices in Worksop, Retford and Harworth have audio induction loops.

Find out how to contact us.

Technical information about this website’s accessibility

Bassetlaw District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as PDF documents.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

non-compliance with the accessibility regulations

  • Ensure PDFs are machine readable (WCAG 2.0 A 1.1.1)
  • Improve weak PDF titles (WCAG 2.0 A 2.4.2) .

Some areas where this applies:

  • Medical Needs Assessment Form
  • Mental Health Medical Needs Assessment Form
  • Changes of Circumstances Form
  • Owner Occupier Assessment Form
  • No Fixed Abode - Current Address Form
  • No Fixed Abode - Gap in Address History Form
  • How to make an application for Band C6 Guide

 We will aim to make these PDF forms fully accessible by 31st October 2026.

 

How accessible this website is

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader 

AbilityNet has advice on making your device easier to use if you have a disability.

  • You can select the Accessibility option to change the font size to large or extra-large without the text spilling off the screen.
  • WCAG success criterion 1.4.10: Reflow can be met by using the Mobile website view in the top navigation. 
  • Our website makes use of embedded maps in several locations. We are not required to make these accessible as long as essential information is always provided in an accessible format like an address.

reCAPTCHA

reCAPTCHA is a third party component we use in our site but unfortunately currently does not comply with the accessibility regulation

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. 

Preparation of this accessibility statement

This statement was prepared on 13th December 2020. It was last reviewed on 13th December 2020.

Change size of text

It is possible to resize the text on this website by using the 'normal text size', 'Large text size' and 'Extra large text size' buttons below.

Language translation

There are lots of options available for you to translate pages on our website into other languages: